Last updated: April 2026
1. Introduction
Assured Electricians Oxford (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to personal data we collect through our website at assuredelectriciansoxford.co.uk, via telephone, email, in person or through any other form of communication. Please read this policy carefully to understand our practices regarding your personal data.
2. Who We Are
Assured Electricians Oxford is the data controller responsible for your personal data.
Contact Details:
Assured Electricians Oxford
Prama House
267 Banbury Road
Summertown
Oxford
OX2 7HT
Email: info@assuredelectriciansoxford.co.uk
Phone: 01865 689142
3. Information We Collect
We may collect and process the following categories of personal data:
3.1 Information You Provide to Us
- Contact information: name, email address, postal address, phone number
- Job or enquiry details: information about the electrical work you require, your property, scheduled appointments and any notes relating to your enquiry
- Correspondence: any information contained in emails, contact forms or communications sent to us
- Payment information: details required to process invoices and payments for work carried out
- Feedback: any reviews, testimonials or feedback you provide about our services
3.2 Information We Collect Automatically
- Technical information: IP address, browser type, device type, operating system and other browser details
- Usage information: pages visited, time spent on the site, referral sources and general browsing behaviour
- Cookies and similar technologies: as described in our Cookie Policy
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide you with quotes for electrical work
- To schedule and carry out electrical services at your property
- To invoice you and process payments for work completed
- To issue certificates and documentation following electrical work
- To communicate with you about your job, including updates and follow-ups
- To maintain records of work carried out for compliance and warranty purposes
- To improve our website, services and customer experience
- To comply with our legal and regulatory obligations
- To send you marketing communications, for which you have consented to receive them
5. Legal Basis For Processing
We process your personal data under the following legal bases:
- Contract: where processing is necessary to perform a contract with you, or to take steps prior to entering into a contract
- Legitimate interests: where processing is necessary for our legitimate business interests, such as maintaining records, improving our services and responding to enquiries
- Legal obligation: where we are required to process your data to comply with the law, including tax, accounting and electrical safety regulations
- Consent: where you have given us clear consent to process your personal data for a specific purpose, such as marketing communications
6. Sharing Your Information
We do not sell, rent or trade your personal data. We may share your information with the following third parties where necessary:
- Service providers: including IT support, accounting software providers, payment processors, website hosts and other suppliers who assist us in running our business
- Regulatory bodies: including NICEIC for certification and registration purposes
- Professional advisors: including accountants, solicitors and insurers where required
- Legal authorities: where we are required to disclose information by law or in response to valid legal requests
All third parties with whom we share personal data are required to respect the security of your data and to treat it in accordance with the law.
7. Data Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
As a general guide:
- Enquiry information: up to 2 years from the date of your last contact
- Customer records and job documentation: 7 years (to comply with HMRC and insurance requirements)
- Electrical certificates and compliance records: retained for the lifetime of the installation or as required by law
- Marketing data: until you withdraw consent or unsubscribe
8. Your Rights Under UK GDPR
Under data protection law, you have the following rights:
- Right of access: you can request a copy of the personal data we hold about you
- Right to rectification: you can ask us to correct inaccurate or incomplete data
- Right to erasure: you can ask us to delete your personal data in certain circumstances
- Right to restrict processing: you can ask us to limit how we use your data in certain circumstances
- Right to data portability: you can request a copy of your data in a structured, machine-readable format
- Right to object: you can object to our processing of your data based on legitimate interests or for direct marketing
- Right to withdraw consent: where we rely on your consent, you can withdraw it at any time
- Right to lodge a complaint: you can complain to the Information Commissioner’s Office if you believe we have mishandled your data
To exercise any of these rights, please contact us using the details provided in Section 2. We will respond to your request within one month.
9. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, contractors and third parties who have a business need to know.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
10. International Transfers
Your personal data is primarily stored and processed within the United Kingdom. Where any transfer of data outside the UK is required, we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us, and we will take steps to delete that information.
12. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy regularly to stay informed about how we protect your personal data.
14. How To Contact Us or the ICO
If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us:
Assured Electricians Oxford
Prama House
267 Banbury Road
Summertown
Oxford
OX2 7HT
Email: info@assuredelectriciansoxford.co.uk
Phone: 01865 689142
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113
